Grievance Redressal

In line with the Information Technology Act, 2000, the IT Rules, 2011 and 2021, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint about our website, services or handling of your personal data with our Grievance Officer.

Grievance Officer

• Name: Name of Grievance Officer
• Email: legal@astralstudios.in
• Phone: +91 00000 00000
• Address: Registered office address, City, State – PIN, India
• Hours: Monday to Saturday, 10:00–19:00 IST

Timelines

• We acknowledge complaints within 24 hours.
• We resolve complaints within 15 days of receipt.
• Requests about personal data are answered within 30 days.

What to include

Your name and contact details, invoice or project reference (if any), a description of the issue, and any supporting documents.

Escalation

If you are not satisfied with our response, you may approach the Data Protection Board of India for personal data matters, or the appropriate consumer commission under the Consumer Protection Act, 2019.