Refunds & Cancellation

We provide custom services, not physical goods, so nothing is shipped. This policy explains how cancellations and refunds work for projects with Astral Studios.

1. Cancellation by you

• Before work starts: cancel within 7 days of paying the advance and before any work begins for a full refund, minus payment gateway charges.
• After work starts: you pay for work completed to date, calculated against the milestones in your SOW. Any advance above that amount is refunded.
• After a milestone is approved: payments for approved milestones are non-refundable.

2. Cancellation by us

If we cannot continue a project for reasons on our side, we refund all amounts paid for undelivered work and hand over everything completed so far.

3. Maintenance plans

Monthly plans can be cancelled at any time and stop at the end of the current billing month. Partial months are not refunded.

4. Third-party costs

Domains, hosting, licences and other third-party purchases made on your behalf are non-refundable once bought.

5. How refunds are paid

Approved refunds are processed within 7 working days to the original payment method. Banks may take 5–10 further working days to credit it. A GST credit note is issued where applicable.

6. Requesting a refund

Email legal@astralstudios.in with your invoice number and reason.